Through our environmental initiatives we are focused on furthering relevant SDGs. 2018 was a year of steady and meaningful progress for Citi toward the overarching goal we laid out at our Investor Day in 2017: to improve the returns we generate on shareholdersâ capital through 2020 and beyond. Citi Private Bank is dedicated to helping the worldâs wealthiest individuals and families protect and grow their wealth. Asia is an emerging opportunity for TTI. And the city of Milwaukee worked to build awareness of contracting opportunities and inclusion programs after a survey of small and minority-owned businesses revealed a lack of awareness. Citiâs award-winning entertainment access program Citi® Private Pass®, and its live music platform Citi Sound Vault®, continued to provide exclusive access to extraordinary music experiences. When the 18V ONE+ platform first launched in 1996, RYOBI’s ambition was to create a tool family that never goes out of date. 100% of the electricity used to manufacture McCoy is Green-e® certified renewable energy. TTI is embarking on the next decade of industry leading performance and cordless leadership. Seriously simple. As a result of customer feedback and usage, Citi also announced that it would be launching a new generation of benefits in early 2019 to ensure that the Citi Prestige® card, Citiâs premium rewards travel credit card, continues to reflect customersâ evolving needs and delivers in the areas they value most. In doing so, we maintained our model of having a Non-Executive Chair, which is in keeping with leading corporate governance practices. Clients enjoy a highly customized experience, with access to a comprehensive range of products and services spanning investments, banking, lending, custody, wealth planning, real estate, art, aircraft finance and lending, and more. By supporting 14 of the 17 UN’s Sustainable Development Goals (SDGs) most relevant to TTI’s business, we have outlined a strategic roadmap for TTI to follow to further our sustainability performance. Our social policies and codes are designed to ensure that we can attract and retain the best talent, our customers can count on product integrity and protection and that the communities in which we operate flourish. We have identified new targets which are in line with our product development. Our process, broadly defined in the four phases of discovery, define, design and delivery, connects user insights with brand, technology and leading-edge cordless solutions. US$ 7,667 million, +11.3% Until recently, they were paid in a variety of inefficient ways, causing delays and errors that made it hard for them to plan ahead. In rest of world, Australia and our Asia businesses again produced another excellent year with above market growth at 10.0% in local currency. ONEPWR is the first true cordless cleaning system, combining advance lithium-ion battery technology with high performance cordless floorcare products. International Paper's U.S. mills are certified to the FSC®, PEFC and SFI® Chain of Custody standards. Providence, RI 02940-3078 Serving more than 1,400 Family Office clients around the world, we have extensive experience with the challenges that families and their Family Office executives regularly face. As all our manufacturing facilities execute the TTI OPEX System, cellular and lean manufacturing practices are vertically integrated on key components and linked to our global purchasing network. In Asia, we saw healthy inflows of assets under management and good growth in the number of Citigold clients, despite the uncertain macro environment that impacted investment revenues. I deeply appreciate the tremendous mentorship and guidance provided by our Chairman, Horst Pudwill, during our record breaking year in 2019. The bank also unveiled a revitalized Citigold proposition in China, offering a range of preferred benefits as well as international banking and personalized services. It is a goal we are going to reach almost five years ahead of schedule. Tony has been on the Board since 2009 and chaired the Citibank Board and the Risk Management Committee. We continually look for ways to more effectively achieve our mission of enabling growth and progress by serving as collaborative problem solvers in addressing environmental and social challenges that impact our work today and extend into the future. I am confident that our adoption of enhanced data management tools, more robust procurement mechanisms and our commitment to global initiatives and principles will help us manage risks and opportunities in the ESG arena to achieve our targets in the short to medium term with a view towards longer-term success. The ONEPWR system is an innovative family of cord-free, high-performance cleaning products that share the same removable and replaceable lithium-ion battery platform. In the U.S., Citi continued to drive balance throughout its portfolio across proprietary and co-brand products and enhance its product offerings. Featured programming ranged from workplace diversity and effective management coaching to non-traditional paths into a tech career and the role humans play in the evolution of machine learning. Our recruitment practices bring high-potential candidates to the LDP, ensuring our focus on nurturing Exceptional People is maintained across all areas of our business. To be the best in our clientsâ eyes, we have to offer a superior value proposition, deliver differentiated client experiences and maintain a reputation for excellence and integrity that spans everything we do. The Kenya Tea Development Agency, which represents the farmers, turned to Citi for help. In doing so, we are bringing together the full power of our franchise across Citi-branded products and client segments in the U.S., our largest market and opportunity, and driving greater value for clients and synergies across the franchise. The financial section of this annual report is printed on FSC® certified Accent Opaque from International Paper. It is the stringent application of our TTI OPEX System coupled with successful new products that produces an endless cycle of improvement, generating gross margin increases, funding new product development and marketing programs. These capabilities create an obligation to act responsibly, do everything possible to create the best outcomes, and prudently manage risk. Through Living Cities, these five cities are working together on projects that support the growth of local minorityowned businesses and, in their communities, recognizing untapped potential and creating high-quality jobs. We are highly selective where we invest. The process begins with investing in campus recruiting and hiring into our thriving LDP top level, high-potential college graduates from over 100 campuses. In 2019, MILWAUKEE continued to expand its hand tool and storage offering by providing innovative, trade-specific solutions that deliver increased durability and productivity to users. For example, Citi recently issued its first green bond, â¬1 billion 3-year fixed rate notes, which will fund renewable energy, sustainable transportation, water quality and conservation, energy efficiency and green building projects financed as part of the $100 Billion Environmental Finance Goal. MILWAUKEE built, the M18 battery delivers cleaner, more consistent power, lasts longer and delivers more run-time in the harshest jobsite conditions. Click the link to find out more. TTI has a long history of investing in employee development. A core foundation for our continued success has been an uninterrupted strategic focus on cordless technology over the years. His bold vision generates exceptional clarity and drive which are the foundations of our high-performance culture. A TTI strategy is the investment in R&D to drive innovative, technology-rich product development. We are in a strong position with our diversified manufacturing base and flexible, broad supply chain reach. A prime example is the launch of Citi Smart Match®, created in partnership with fintech firm HighRadius, which uses artificial intelligence and machine learning to enable our corporate clients to automate the matching of open invoices to payments. Citi Retail Services also renewed its nearly two-decade partnership with Shell, launching new Shell Fuel Rewards credit cards, and signed an agreement with Sears, another long-standing partner, which secured Citiâs rights to certain portfolio assets. I agree to the terms and conditions of the Privilege Club Programme. Clients will now have the opportunity to securely log in to CitiDirect BE on their desktops by using fingerprint or facial recognition via the CitiDirect BE app on their smartphones. Since 2014, the City Accelerator, an initiative of the Citi Foundation and Living Cities, has gathered municipal leaders from cities of all sizes to share learnings and try new approaches for sustainable and equitable urban growth. We entered 2019 with determination and focus. Despite the sales decline, we are very encouraged with the performance of our cordless and carpet washing categories, which have both been well received by the market and have delivered significant growth.
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